Maria Gaeta, the corporate director of human resources for Mar-Bal Inc., headquartered in Chagrin Falls, spoke to a room full of manufacturing HR professionals. She was there to tell the story of how Mar-Bal is facing the challenge of hiring manufacturing labor and turnover head on.
Their team approach to drive new processes, a new culture, and ultimately a better hiring and onboarding process is one that could be adopted by other manufacturing companies.
Don’t limit yourself to one pipeline. Mar-Bal uses several local channels, including Ohio Department of Jobs and Family Services, colleges and trade schools, and local job fairs. They have also run ads in print and on the radio.
Realistic Job Preview
Tell potential candidates what commitments you will make to them and what commitments you expect from them in return. An online narrated tour of Mar-Bal includes not only company information and job descriptions but also information about the culture. Current employees also offer their experiences.
Select candidates are invited to take place in an all-day event at the plant that includes a detailed tour, where they can meet supervisors and other employees and get a "hands on" exposure to the products and process. The day also allows Mar-Bal's leadership team the opportunity to observe the candidates behavior and interest. Those who are offered a position after the recruiting day must pass a drug test before they are hired.
World Class First Day
Mar-Bal's innovative process does not end once a person is hired. Each new employee is assigned a "mentor." Steps are taken to create an immediate sense of belonging.
Measure what's important! Mar-Bal's goal was to decrease their monthly hourly turnover rate from 2013's 15+% to 4%. They exceeded that goal by mid-2014!
In addition to an improved hiring and onboarding process, Mar-Bal has added leadership development to help employees grow within the company.
Back by Popular Demand!
WIRE-Net is planning an HR Roundtable Series for later this summer. If you'd like to hear more about it, contact Julie King at 216.588.1438.